Refund policy

Return Policy

Thank you for shopping with us at Fadi sports. We want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, we are here to help. Please review our return policy below:

  1. Returns and Exchanges:

    • We accept returns and exchanges within 30 business days from the date of delivery.
    • To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when you received it.
    • Please note that personalized or custom-made items may not be eligible for return unless there is a manufacturing defect or an error on our part.

  2. Return Process:

    • To initiate a return or exchange, please contact our customer support team within the specified return period.
    • You can reach us via our Email.
    • When contacting us, please provide your order number, the item(s) you wish to return or exchange, and the reason for the return.

  3. Return Shipping:

    • Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item or defect).
    • We recommend using a trackable shipping method and purchasing shipping insurance for the returned item(s).
    • We are not responsible for any returned items that are lost or damaged during transit.

  4. Refund or Exchange:

    • Once we receive the returned item(s) and verify their condition, we will process your refund or exchange.
    • Refunds will be issued to the original payment method used for the purchase.
    • If you opt for an exchange, we will ship the replacement item(s) to you at no additional cost.
    • Please note that it may take 3-5 business days for the refund to appear in your account, depending on your payment provider.

  5. Non-Returnable Items:

    • The following items are non-returnable:
      • Used or damaged items that are not in resalable condition.
      • Personalized or custom-made items, unless there is a manufacturing defect or an error on our part.

  6. Damaged or Defective Items:

    • In the unlikely event that you receive a damaged or defective item, please contact our customer support team immediately.
    • We may require photos or other evidence to assess the issue.
    • We will work with you to resolve the problem and provide a replacement, refund, or repair as appropriate.

  7. Communication and Support:

    • Our customer support team is available to assist you with any questions or concerns regarding returns, exchanges, or product inquiries.
    • You can reach us through our Email.
    • We strive to respond promptly to all customer inquiries and provide efficient support.